Embassy Suites DFW Hotel Dallas - DFW International Airport South

It was you, our guests, who made this remarkable accomplishment possible. Embassy Suites Hotels earned the J. D. Power and Associates ranking of "Highest in Guest Satisfaction in its segment four years in a row"- the first two being in the "All Suites" category, and the latter two in the prestigious "Upscale" category. But enough digressing. Tell us what else we can do for you.

Embassy Suites was the highest ranked Upscale Hotel Chain two years in a row (All suite Hotel Chain in 1999 and 2000) in J.D. Power and Associates 1999-2002 North America Hotel Guest Satisfaction Studies SM. 2002 study based on 12,940 individual evaluations. 13 upscale hotel chains were ranked in the study; upscale excludes luxury hotel chains.

I would like to thank you and your staff for the outstanding service received during our training conference held 19- 22 July 2004. All the conference rooms, room accommodations for all our visiting members, and all services requested, were expertly managed with 100% satisfaction. Please offer a special appreciation to Henry and Barbara for their professionalism and assistance with all our conference room needs.

We look forward to our January 2005 conference and would like to once again say, thank you for a job well done.

We have just concluded the second of two meetings for the US Department of Labor - Business Relations Group (BRG) at your hotel in the last ten days, and on behalf of the BRG and DTI Associates, Inc., I would like you to know how very well each member of your staff treated us.

Mo Hassain and the banquet staff were wonderfully accommodating and made our last changes seamlessly. Tony Marruchella was exceedingly patient with our delays in getting the set-ups and menus to him. Both, also, had very helpful suggestions to make things operate. Mickey Mannan made sure the LCD and our laptops performed as expected. I also appreciated Jeanne Hatcher's assistance in booking these events and seeing them through.

I hope you will post our letter so that all the members of your staff will know we appreciated all of their work and effort.

The ITPA just completed a successful and very enjoyable Board of Directors meeting at your Embassy Suites. We were impressed, as at other Embassy Suites, with the handsome building and spacious accommodations. The lunch and dinner were excellent; the meals surpassing expectations. And, of course, we were most appreciative of the complimentary evening reception and outstanding array of breakfast dishes.

You should be proud of your staff from the shuttle bus drivers and housekeepers to front desk personnel and chefs. Everyone was highly professional and efficient in carrying out their duties. I especially call your attention to Kimberly Ebron in sales; Henry, the catering manager who greeted us each morning; Jason the Lynx evening bartender; and the hostess and two men servers who handled our meal functions Friday evening and Saturday luncheon (Jan. 17 and 18) so pleasantly but whose names I never learned.

It was an excellent visit in every respect. I trust you will extend our compliments and thanks to your staff to whom we owe the pleasure.

Just a note to say that we were all very pleased that we selected your Embassy Suites for our conference recently. Although I was not directly involved in the pre-conference negotiations, I was impressed over and over again with your staff's desire to please us, their flexibility, and their ability to meet our every request.

Trina Gibson and her staff were eager to assist us in every way possible. She even came in on Saturday and checked to see that everything was running smoothly. Her assistant allowed us to use her computer to produce some last-minute name place cards. Her enthusiasm and genuine desire to please made us feel very welcome.

Similarly, Henry Seinkowicz was a genuine pleasure to be around. He always checked with us regarding our wants and needs, and, went "above and beyond" to see that we were taken care of. He is quite a character and was a pleasure to deal with. Also, Mohammad Hossein was very responsive to all our requests.

Everyone we dealt with at the front desk was helpful and supportive. Although I don't remember all their names now (I think Carlos was one), I will not forget their professionalism and efficiency.

When we asked our participants about their impressions of the conference site, we heard nothing but positives. The free, full breakfast is a big plus as well. I know several at the meeting took advantage of the exercise room and the pool.

Please convey to all our thanks for making this meeting the success that it was. Rest assured, when we need to meet again in Dallas, we will remember the great job the Embassy Suites did for us this year.

I have been working with your Embassy Suites for 3 years now, and we have always come away with a great experience from your property.

In that 3 years we have worked with 18 Embassy Suites across the country. We keep coming back to your property because of your fantastic staff from the complimentary shuttle at DFW to Vicki, Trina, Tiffany and Henry and everyone in between!

The groups we bring to your property (after they have stayed at other Embassy Suites) all agree your hotel is the easiest and nicest to get to from anywhere across the country.

Our goal is to have all our meeting with your hotel starting in 2004! And, we just might make it. We have 16 meeting per year. For 2003 your hotel has 8 of our meetings.

Our gracious thanks to everyone at DFW South! Please put a copy of this letter in each employee's personnel file. They all deserve it!

Your evaluation form is enclosed. It doesn't do justice to the exceptional service and facilities made available to our members during the April 2002 reunion of our organization, Pilot Class 43D. In every respect they exceeded our expectations and were the major reason for the success of our reunion. This is not just me talking. For the first time in the history of our reunions, there were no complaints.

Throughout the reunion, I was the recipient of favorable comments regarding the shuttle service, the complimentary Social Hour and Breakfast (I did hear many prayers for forgiveness for going off their diet) and the outstanding accommodations. Another example was the outstanding food service and quality during the Welcome Dinner, Ladies Lunch and Banquet.

If you have occasion to mention our organization as an example of a satisfied customer, feel free to do so and if they desire an independent and personal confirmation, my address is listed above.

Mary,

Well, the training is over and all went extremely well. We (Lora Martin the other trainer) and I had nothing but good things to say about the accommodations and the services at the Embassy suites. Lets start with Miki. She was superb everything she promised she delivered. Rooms were ready, clean, if changes needed to be made, they were accommodated. The shuttle from the airport worked out great. Remember this was also "NASCAR race weekend" in Dallas. Even with all of this activity, we were taken care of in every way.

The other Mickey, the audio-visual person Mickey Mannan, was excellent. All of our audio-visual needs were met. When we needed a speaker phone system, he not only made all of the arrangements, but he stayed in the room to make sure all was OK before he left. ( I have been places where they just drop off a speaker phone and leave) Our video tape setup was there and the external phone line was in place and he made sure it worked the first time every time. Any of the concerns we had, he answered and was a genuinely nice person to work with during our stay.

Last but not least, the food. Heather Folly and her staff "did real good". Mo (Mohammed) Hossain treated us as royalty. The breaks were handled expertly. They even checked a couple of extra times to make sure we had coffee and sodas. All of the lunches were excellent. If you gage the worth of a meeting place on the food, then this was a five star meeting. There were absolutely NO complaints. The opposite was true. We actually had compliments on the food. The taste, the variety, the different things offered at the breaks, the speed of service and the promptness was really appreciated by the participants. Mo was off on Friday and Henry made the same impression on us that Mo had during the first part of the week.

Remember the opening song for "Cheers"? Ya wanna be "where everyone knows your name". Well, by Monday everyone knew mine and Lora's by name. In my case this isn't necessarily a good thing, in this case, it was very positive.

If any of the Kodak divisions are planning a trip to Dallas for a meeting, I would suggest they use the Embassy Suites, DFW South. I will certainly use them the next time I have a chance.

Terry

Terry Ferguson
Kodak Health Imaging, Training & Development

Thank you doesn't seem to be good enough for all your work in seeing that our Women's Retreat was a big success in the eyes of our church women, and our Lord Jesus Christ. As I told you initially, it has been a hard year recovering from the fire that destroyed our sanctuary. The retreat was a great success in bonding our women together again. They are still speaking of it and smiling at what God is doing in their life. So many retreats, you go home and wonder what it was you just experienced or learned. The comments my entire team is hearing is that the ladies know exactly what the retreat was about; but most importantly, they know what God did in their life, and can now move on to bigger and better things serving Him and fulfilling the desires of their hearts.

I have never experienced a hotel operate as one big happy family, respecting and honoring one another's work. This was my experience the entire weekend at the Embassy Suites. Further, the attention and professionalism shown when I met your entire staff was rather impressive. Working in the business world at ExxonMobil's World Headquarters for 10 years, and accustomed to meeting with people from countries all over the world, I had never experienced the hospitality, professionalism, and organization as I did from your staff. You all gave me the feeling that I was the most important person in the hotel. Corporate America could learn a thing or two from you!

Once again, on behalf of our entire church, and especially from our senior pastor, Lynn Moore, and the pastor of evangelism and men's and women's ministries, Victor Small, our applause and thanks for a job accomplished with excellence.

Janet E. Woody
Staff Assistant and Lay Leader
The Lighthouse
First United Methodist Church of Bedford

To: Director, Food & Beverage Service
Embassy Suites
4650 W. Airport Freeway
Irving, TX 75062

I want to take an opportunity to thank you and your staff for the great service we received during our meetings, which we held at the Embassy Suites 4/26-4/27 and 5/2-5/4.

I especially would like to bring to your attention the exceptional service and assistance we received from Henry Sienkiewicz. He was not only extremely helpful in addressing all our needs, but went well beyond his duties in anticipating and addressing things before anything could become an issue.

I had the opportunity to also spend the time between meetings at the Embassy and found him to be just as attentive to me as a guest as he was to all of us during our business meetings.

Bank of America is a large corporation and holds meetings in many different locations, but I can assure you that if anyone of the participants is in a position to choose a meeting location in the Dallas area, the Embassy Suites South will be their first choice. And Henry is the primary reason for that.

I work for a publishing company and hosted an event at your hotel last weekend for sales representatives from all over the nation. I worked with Vickie Chavez, Trina Gibson and Lauren during the planning phase of the project, and with Henry Sienkiewicz at the actual event.

Too often, when people do their jobs well, they go without notice; yet those who don't, certainly get a lot of attention, even though it is negative. I want to recognize the individuals referenced above for doing an exceptional job tending to the people, the schedules, the service, the food, and the details of our recent conference. I placed several special requests for golf, for restaurant reservations, and for shuttle arrangements besides the usual catering details and room reservations. I even asked the attendants at the front desk to deliver little "goodies" to the rooms of our conference attendees during our dinner one evening. Every request was met with a cheerful willingness to comply and I feel your employees went above and beyond the call of duty.

Having been in a "customer service" industry for many years prior to my current job, I know how to appreciate staff commitment when I see it. I also recognize that behind that kind of excellence there is typically great leadership. My hat is off to you and to your staff for the wonderful job that they did for us during our stay.

Please let them know how much I appreciate their hard work. We will spread the good word, and we will be back! Meanwhile, would you distribute these little books for me as a token of my appreciation? Thanks!

Thank you for all of the hard work you and your staff put in to help make our stay with the Embassy Suites an enjoyable one. It is very rare to find service as exemplary as the kind that we received during our stay at your hotel. Everyone went out of his or her way to ensure that we (as well as our guests) were constantly happy. Our Dealer Promotion event weekend was a huge success and we received numerous compliments regarding the hotel accommodations and staff. Congratulations on a job well done and we look forward to doing more business with you in the future!

Dear Trina,

Please accept the enclosed gift box of 3M products as a token of my sincere appreciation for all your assistance with our 3M Touchpoint launch meetings recently at your facility.

Your help and anticipation of our needs went above and beyond the norm, and ensured our sessions went smoothly and without problems.

There is a lot of preparation for these events and many details to handle. Your valuable assistance allowed me to be confident that all arrangements were in order and I could be comfortable concentrating on the facilitation of my meetings. You were extremely pleasant and eager to help whenever possible, which meant so much to me at a time when stress levels can run very high! It is not often we see that type of dedication and willingness to help.

Again, thank you very much. I hope to see you again in the near future.

Sincerely yours,

Colleen Hostetler
Industrial Markets Communications

Dear Mr. Holcomb,

Having stayed at your property, Embassy Suites- DFW Airport South, almost
every week since April 2002, I have had the opportunity to meet a number of
your staff, each have contributed to making my stays enjoyable. All have
conducted themselves in the most professional way and have always treated
me with the utmost courtesy. I feel it is time that I acknowledge these
special folks and return the favor by letting you know how much I
appreciate their unselfish assistance, since my contract here with American
Airlines is coming an end.

First of all, I would like to compliment Landon Mitchell, Missy Hughes,
Mindy Clay, Amy Ballard, and Paul ?, Front Desk Personnel and Managers, for
their customer satisfaction focus. Each time I see or speak to these
folks, they always cordially greet me and want to know if I am satisfied
with the accommodations and services provided by the hotel. Landon is
certainly a credit to your organization, I've known him personally the
longest and he has assisted with my reservations and changes as required.
But more than anything else, it is evident that Landon and the other staff
mentioned - genuinely enjoy their jobs. You've built a great organization
and I'm sure there are several others who've assisted in the background,
but these are the folks that I see, week after week.

Next I would like to recognize your Catering Staff. IBM has hosted several
catered events at the Embassy. Each event went off flawlessly, thanks to
your staff being dedicated to each and every detail., with speed and
seemingly without effort.

Any time I've ever had an issue with the room or an accounting problem with
my bill, they were all handled quickly and professionally. So I'd like to
commend your Business Office and Engineering Staff.

Considering I am away from home about 85%, the level of service rendered by
a hotel is extremely important to me, as you might expect. I am very
grateful to all of the staff I have mentioned above for always making me
feel very welcome, thus making my time away from home easier. It has been
my privilege and honor to know each and every one of them. You have a
terrific staff and I am sure you are very proud of them. Please convey my
sincerest thanks and appreciation to all.

Best regards,

Larry Brant
Long Term Guest, April 2002 - June 2002