Embassy Suites Irving
 

SERVICE EVALUATION

Please provide the following information about you and your group's stay. Complete all questions that apply. 

Name of the evaluator
Company
E-mail Address
Hotel Stay Dates
Arrival Date:
Departure Date:

1.  How would you rate your function on an overall basis?

Excellent Good Average Fair Poor

2.  During preliminary planning and arrangements, were you
  Yes No

able to reach a sales manager quickly?...................

able to reach a catering manager quickly?.................

were phone calls returned the same way?................
3.  During meetings you had with our staff prior to your     function, did you feel that the appropriate people were present?

If you answered no, please explain.

    
4.  If our hotel provided guest rooms    

were the reservations processed properly prior to arrival?

were the reservations in order at check-in?
5.  Was your function posted properly?
6.  Were your meeting/banquet facilities    

set up properly?

set up on time?

free from outside noise?
7.  Was everything working in your meeting/banquet facilities?

Please rate the following, where applicable

  Excellent Good Average Fair Poor
Air conditioning
Heating
Audio-visual equipment
Sound equipment
Lighting

8.  If we provide food and/or beverage service, please rate the following, where applicable.

Table

 Excellent Good Average Fair Poor
Overall appearance
Linen
China
Flatware
Beverage          

Quality
Presentation
Size of drinks
Availability of bars
Value for price paid
Food          
Quality
Presentation
Portion Size
Value for price paid
Service (Food/Bev)          
Promptness
Attentiveness
Efficiency
Courtesy
Appearance
  Yes No
9.  Was our food presented with flair?
10. Overall Banquet Impact    

ImaginativeMemorableAcceptable OrdinaryDull
11. Was a Manager or Captain available during the banquet?
12.  Did we service your meeting breaks on time?

Please rate the following, where applicable

Hotel Sales Mgt.

 Excellent Good Average Fair Poor
Courtesy
Knowledge
Efficiency
Avail. during plan
Hotel Catering Mgt.          

Courtesy
Knowledge
Efficiency
Avail. during plan
Avail. during food serv
  Yes No
13. Were we flexible enough to adapt to last minute changes and requirements

If not, please tell us where we lacked this flexibility?

    
14. Did we deliver what was mutually contracted?

If not, please tell us where we failed?

    

15.  Please indicate those staff members who were especially helpful
so that we can show our appreciation.

Name 
Position
Comments

16. How would you rate the value for price paid for all aspects of your function?

Excellent  Good  Average  Fair  Poor

  Yes No
17. If you plan another function for this area, would you return?

If there are other areas on which you would like to compare either favorably or unfavorably, please do so.

    
18. Can we be of assistance with future meeting plans?
19.  Would you like for us to contact you regarding your evaluation?

 
For Reservations at
Embassy Suites DFW International Airport South
 
Chain Code ES:
SABRE 17979 / APOLLO 62706 /
WORLDSPAN 4230 / SYS ONE-AMADEUS DFWVI
 
Nationwide call 1-800-934-7972 
or visit our web site at www.embassysuites.com
In Mexico, call 001-800-362-2779

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